Shipping & delivery
How can I contact Mioni?
You can reach us by email at info@mioni.shop. We do our best to answer your question within 1 business day.
What are the customer service opening hours?
Our customer service is available from Monday through Friday. You can find the exact hours on our contact page.
Do you also deliver in Europe?
Yes, we deliver to 12 countries across Europe and beyond. Shipping costs and delivery times may vary by country. The costs are displayed during checkout.
I have a complaint; how do I submit it?
Contact us at info@mioni.shop and describe your complaint as clearly as possible. If applicable, attach photos. We will contact you as soon as possible to find a suitable solution.
I have a question about a product. Who can I contact?
For product questions, please contact our customer service at info@mioni.shop. Our staff will be happy to assist you.
Shipping & delivery
What are the shipping costs?
Shipping costs vary from country to country. You’ll see the exact cost during checkout.
How long does delivery take?
Almost the entire Mioni collection is in stock at our warehouse in the center of the Netherlands. If available, your order will leave our warehouse within 2 business days. You can see the exact delivery time with the product and during the ordering process.
Do you also deliver in Europe?
Yes, we deliver to 12 countries throughout Europe and beyond. Shipping costs and delivery times may differ from those in the Netherlands. The costs are shown during checkout.
How can I track my order?
After shipping, you will receive an email with a track and trace code that you can use to track your package.
What if I’m not home when the delivery arrives?
This depends on the carrier delivering your order. In most cases, the delivery driver will make a second attempt, or you will receive a message with further instructions. You can find more information from the carrier delivering your order.
My order arrived damaged. What should I do?
Contact our customer service as soon as possible at info@mioni.shop and include photos of the damage. We will resolve this for you as quickly as possible.
Order & pay
How do I order a product?
Add the desired product to your shopping cart and complete the ordering process. Enter your details, choose a payment method, and confirm your order. After placing your order, you will receive a confirmation by email.
What payment methods do you accept?
You can pay securely with iDEAL and credit card. Both payment methods are available immediately when completing your order.
Can I pay afterward?
At the moment, we do not offer payment after delivery. You pay for your order in advance using one of our payment methods.
Is paying at Mioni safe?
Yes, all payments are processed through a secure connection (SSL). Your payment details are never stored or shared with third parties.
Can I still change or cancel my order?
Once your order has been confirmed, we will try to process it as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible at info@mioni.shop. We will do our best to help you, but we cannot always guarantee that we can make the change or cancellation.
I placed an order but haven’t received a confirmation. What should I do?
First, check your spam folder. If the confirmation isn’t there, contact us and we’ll look into it for you.
Can I also order by phone?
It is currently not possible to place an order by phone.